Refund policy
Last Updated: January 21, 2026
At elovia we want you to be completely satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.
Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will issue a refund of 47% of the paid price. This refund amount reflects deductions for the original shipping cost and other fulfillment or handling services.
Refunds will be issued using the same payment method used for the original purchase whenever possible.
Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
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The item must be unused and in the same condition as received
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The item must be returned in its original packaging
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Proof of purchase or the order number must be provided
Items that do not meet these criteria may not be eligible for a refund.
How to Initiate a Return
To start the return process, please contact our customer support team at:
deltavoxtraxo@gmail.com
Please include your order details in your message. Our team will guide you through the necessary steps to return your item.
Return Shipping
Customers are responsible for the shipping costs associated with returning the item. We strongly recommend using a trackable shipping service to ensure the safe and successful return of your product. We are not responsible for items lost during return shipping.
Refund Timeline
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable number of business days, depending on your original payment method and financial institution.
Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please reach out to us at:
deltavoxtraxo@gmail.com
Thank you for shopping at elovia. Your satisfaction is our priority, a